Privacy Policy
Effective Date: August 23, 2026
At Ankh & Frequency, we believe that what you wear should reflect who you are—and that the same should be true of how we treat your personal information.
We respect your privacy. We collect only the information we need to operate our store, process your orders, communicate with you, improve your experience, and provide the products and service you expect from us.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information when you visit or shop at Ankh & Frequency.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Information You Provide to Us
When you place an order, create an account, sign up for communications, contact us, or otherwise interact with our website, you may provide:
- Name
- Email address
- Shipping and billing address
- Telephone number
- Order and purchase information
- Information you provide when contacting customer support
- Marketing preferences
- Other information you voluntarily provide to us
We do not need more information than necessary to provide our products and services, process your order, communicate with you, or operate our business.
Payment Information
When you make a purchase, payment information is processed through our payment processing providers.
We generally do not receive or store your complete payment card number. Payment providers process payment information according to their own privacy and security practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Products viewed
- Referring website
- Approximate location information derived from your connection
- Date and time of visits
-
Website interactions and navigation activity
This information helps us understand how visitors use our website, maintain website functionality, improve our store, and—where applicable—measure the effectiveness of our marketing.
2. How We Use Your Information
We may use information we collect to:
- Process and fulfill your orders
- Provide shipping and delivery services
- Communicate with you about your orders
- Respond to questions and customer service requests
- Provide order updates and important service communications
- Send marketing communications when you have chosen to receive them
- Provide promotions, offers, and information about Ankh & Frequency
- Improve our website, products, services, and customer experience
- Understand website traffic and shopping behavior
- Detect, investigate, and prevent fraud, abuse, and security issues
- Maintain and protect the security of our website and business
- Comply with applicable laws and legal obligations
-
Enforce our policies and protect our rights
We do not collect personal information simply because we can. We collect and use information for legitimate business purposes and to provide you with a better experience.
3. How We Share Information
We do not sell your personal information as a source of revenue.
We may share information with trusted service providers when necessary to operate our business. These providers may include companies that help us with:
- Website hosting and technology
- Payment processing
- Order fulfillment and shipping
- Customer service
- Email and marketing communications
- Website analytics
- Advertising and marketing measurement
- Fraud prevention and security
-
Other services necessary to operate our store
These service providers are permitted to use information only as necessary to provide services to us or as otherwise permitted by law.
We may also disclose information when required to do so by law, legal process, court order, or governmental request, or when disclosure is reasonably necessary to protect our customers, business, website, property, or legal rights.
4. Marketing Communications
If you choose to subscribe to our email or marketing communications, we may use your email address to send information about Ankh & Frequency, including new products, promotions, special offers, and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.
Unsubscribing from marketing messages will not prevent us from sending important transactional communications, such as order confirmations, shipping updates, or customer-service responses.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to keep the site functioning properly, remember preferences, understand website activity, and support marketing and advertising activities.
For more information about how cookies work on our website and the choices available to you, please review our Cookie Policy.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including completing transactions, maintaining business and financial records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.
When information is no longer reasonably necessary, we may securely delete it or otherwise dispose of it in accordance with applicable requirements.
7. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we work to protect your information, we cannot promise absolute security.
8. Your Privacy Choices
Depending on where you live and applicable law, you may have rights regarding your personal information.
These may include the right to:
- Know what personal information we collect and how we use it
- Request access to certain personal information
- Request deletion of personal information, subject to legal exceptions
- Request correction of inaccurate personal information
- Opt out of certain sales or sharing of personal information
- Opt out of certain targeted advertising or profiling activities
- Limit certain uses of sensitive personal information where applicable
-
Receive equal service and pricing when exercising privacy rights
Not every right applies in every circumstance, and certain legal exceptions may apply.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
California consumers may have the right to know about personal information collected, used, disclosed, or sold; request deletion or correction; opt out of certain sale or sharing of personal information; and exercise other rights provided by California law.
If applicable, you may submit a privacy request by contacting us using the information provided below.
We will not discriminate against you for exercising privacy rights provided by applicable law.
9. How to Submit a Privacy Request
To request access, deletion, correction, or other applicable privacy rights, contact us at:
Email: ankh@ankhandfrequency.com
Please include enough information for us to understand your request and verify that you are the person to whom the information relates.
We may need to verify your identity before completing certain requests. This is a security measure designed to protect your personal information.
Where required by law, we will respond within the applicable legal timeframe.
10. Children's Privacy
Ankh & Frequency is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, services, social media platforms, or other resources.
Once you leave our website, the privacy practices of those third parties are governed by their own policies. We encourage you to review their privacy policies before providing them with personal information.
We are not responsible for the privacy, security, or content practices of third-party websites or services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, website, technology, or legal requirements change.
When we make changes, we will update the Effective Date at the top of this policy.
We encourage you to review this page periodically so you remain informed about how we protect and use your information.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, we'd like to hear from you.
Ankh & Frequency
Website: ankhandfrequency.com
Email: ankh@ankhandfrequency.com
Your privacy matters. Your trust matters. We intend to treat both with care.
